Frequently Asked Questions

Everything you need to know about your Neuaura experience.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start your request.

How do I ensure I choose the right size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are Neuaura products sustainably made?

Yes, we prioritize ethical manufacturing and eco-friendly materials. 80% of our current collection is made from recycled or organic fibers to reduce our environmental footprint.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we begin processing orders immediately. You can request a change within 60 minutes of purchase by contacting our support team.